Switched home care

11/12/13

First Care of New York has been providing an aide for my mother for close to 6 months now, and I just wanted to let you know how pleased I am with your service.  First and foremost, my mom’s aide, Ms. Shannon is fantastic.  She is extremely pleasant, takes excellent care of my mother and has often gone above and beyond her duties to help me out. She is also extremely dedicated and reliable, which I particularly appreciate. My mother really likes her, and has absolutely benefitted from the excellent care Ms. Shannon has provided.

In addition, I am also pleased with you and all the other administrative staff that I have dealt with at First Care.  Every time I have called, you have dealt with my question or request quickly and professionally.

I switched to First care from another home care agency because I was not satisfied with their service or the quality of their aides.  The difference between your agency and theirs is night and day.  I am very grateful for your service  and would like to thank everyone at First Care for the help you have provided.

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